Terms and Conditions
Article 2 – Definitions
Artifunk: Saltoo Ltd. operating under name Orteig .
Customer: a natural or legal person who purchases products or services from Orteig.
Contract: the sales contract or other agreement concluded between Orteig and the customer.
Products: Any physical goods, digital content or services offered by Orteig.
Right of withdrawal: the right of the Customer to terminate the sales contract within the period prescribed by law.
In writing: by email or traditional mail.
Article 3 – Application
- These terms and conditions apply to all offers, proposals and agreements between Orteig and the customer.
- By placing an order, the customer accepts these terms and conditions.
- Deviations from these terms and conditions are only valid if agreed in writing.
- If any provision proves invalid, the remaining provisions shall remain in force.
Article 4 – Offers and Prices
- Offers are non-binding unless otherwise stated.
- Prices include VAT and any other applicable fees.
- Obvious errors or mistakes in the offer do not bind Orteig.
- The contract is concluded upon acceptance of the offer by the client and its confirmation by
Article 5 – Conclusion contracts
- Agreement stays concluded at the moment parties offers By Customer and fulfillment By him conditions .
- Orteig confirms receipt of your order electronically.
- In case of doubts about the Customer’s creditworthiness, Orteig may refuse to process the order or impose additional conditions.
- At the time of delivery at the latest, the Customer will receive information regarding the right of withdrawal, the complaints procedure, warranty and performance of the contract.
Article 6 – Law withdrawal From contracts
- The customer has the right to withdraw from the contract within 14 days of receiving the product without giving any reason.
- The Customer may exercise the right of withdrawal by informing Orteig using the model withdrawal form (available for download at Modelformulier voor herroeping.pdf ) or by making an unequivocal statement.
- After receiving notification, the customer has a further 14 days to return the product.
- The customer is responsible for return shipping costs unless Orteig specifies otherwise. Exceptions From laws down withdrawal From contracts :
The right to withdraw from the contract does not apply in the event of:
- products made on order ;
- products sealed , which NO you can return after opening That reasons hygienic or health ;
- content digital , which are delivered directly for previous agreement customer , at what Client he declared that waives myself laws down withdrawal From contracts .
Note : in case of smartphones and tablets , which seal Is broken value Maybe succumb lowering , but law down withdrawal From contracts remains unchanged . In such a case Orteig Maybe deduct justified amount discounts values From amounts refund .
Article 7 – Customer obligations during the withdrawal period
- The customer may only handle and inspect the product to the extent possible in the store.
- The customer is liable for any loss of value of the product if it is used beyond its permitted scope.
Article 8 – Consequences withdrawal From contracts
- Orteig will return all received payments , including standard costs delivery within 14 days From receiving notification of withdrawal From contracts , under condition refund product or delivery By customer proof his referrals .
- Returns they will be accomplished this one alone method payment which used down primary transaction , I guess That agreed otherwise .
Article 9 – Warranty and Compliance
- Orteig guarantees that the delivered products comply with the contract and are suitable for normal use.
- All purchases are subject to the statutory warranty in accordance with Article 7:17 of the Dutch Civil Code, according to which the consumer has the right to a product in good condition.
The statutory warranty is at least 2 years or longer if the nature of the product so requires.
Any additional manufacturer warranties apply in addition to and do not affect your statutory rights.
Article 10 – Repairs and defects
- In case of defects product , customer obliged Is to report I How fastest .
- During the period warranty defects they will be repaired free or product will stay mentioned , unless That drawback was created as a result of inappropriate use or damage By people third .
- The customer is responsible for protecting their personal data. Orteig is not responsible for any data loss during repair.
Article 11 – Delivery
- Orteig will deliver product in the agreed deadline , no Later than 30 days From conclusion contracts , as long as NO agreed otherwise .
- In case of delays delivery , customer it will be mentioned informed How the fastest and it will be had law down free of charge withdrawal From contracts .
- Up to the time of delivery, Orteig is responsible for any loss or damage to the product.
Article 12 – Payment
- Payment is made in the manner indicated on the website.
- In case of prepayment, the order will be shipped only after the payment has been received.
Article 13 – Procedure folding complaints
- Orteig has a complaints procedure and will deal with complaints in accordance with it.
- Complaints must be submitted to Orteig at info@orteig.eu within a reasonable time of receipt, with a full and clear description.
- Orteig will respond within 14 days of receiving your complaint. If it takes longer to resolve your complaint, we will notify you within this timeframe.
- If the dispute cannot be resolved by agreement, the customer may contact the Office for Consumers and Markets (ACM) or use the European ODR platform: https://ec.europa.eu/consumers/odr/ .
Article 14 – Law proper
- All agreements between Orteig and the client are governed exclusively by Dutch law.
- Any disputes will be resolved by the competent court in Rotterdam.
The last one Updated : February 2026